Once you hit “SEND” our expert team will be notified that your unit is on its way. If you prefer, download the form and fax it to 704-922-1217.
You will also receive a copy of the completed form to the email address entered. This form needs to be printed and included in the unit shipment to PDS for our reference to match the spindle to the request. In the event of a warranty spindle repair, please call the service department @ 704-922-1206 to receive a Return Material Authorization number (RMA#).
If you need an emergency repair, you must call us before you ship your spindle so we can evaluate our repair schedule.
Emergency repair service requires allocation of technicians and resources in advance. Emergency arbor, moulder spindle and spindle repair requests are placed ahead of normal repairs upon receipt. Expedite fees will apply regardless of unforeseen circumstances preventing a scheduled delivery.
Package unit carefully and ship pre-paid to the location nearest you. Don’t forget to include the copy of the completed Repair Form that was emailed to you.
4367 Dallas Cherryville Hwy.
Bessemer City, NC 28016
32584 Lohne, Germany
Your unit will be inspected and evaluated. A PDS representative will contact you with details and a repair quote.
Repairs are completed on-site by our experts at PDS. Final assembly, balance and run-in are completed in our clean room. Return shipping is handled by UPS unless another preference is noted on the repair form. Upon customer approval of the quotation, we typically ship repaired spindle within 3-4 business days. Repaired units are warrantied for 12 months from the shipment date. Our industry-leading 24-month PrecisionCare warranty is available with the addition of a Spindle Health Monitoring System.
Our trained spindle experts are standing by to help you choose the products that best fit your needs.Contact Us Today!