Spindles are technical in nature and it is best to call and talk to a PDS spindle technician for answers to your application, wiring and configuration questions. Some questions are asked more frequently than others. This section provides many of the more common questions. If there is any confusion or uncertainty, our applications and service group can answer your technical questions. Call PDS at 704-922-1206 or, if you prefer, email us at email@example.com. Please have your spindle model number and spindle serial number available when contacting us.
To start the spindle repair process, first, submit a repair form here. After submitting the form, print a copy of it and place it in the box with your spindle. We will contact you after your spindle has been received, disassembled and evaluated.
Yes, we accept all major credit cards.
PDS provides a twelve-month warranty on all repair work and a one-year warranty on all new spindles. Our industry-leading, 24-month PrecisionCare warranty is available with the addition of a Spindle Health Monitoring System.
Once your spindle has been disassembled and evaluated, our technical experts will assess the cost of repairs, as well as the cost of a replacement spindle, and will recommend which would be most cost-effective.
There is no set price for spindle repairs. Because PDS only repairs parts of the spindle that are damaged, the cost of repair cannot be determined until the spindle has been disassembled and evaluated by our technicians.
For spindles under 75 pounds, we recommend UPS ground. For spindles greater than 75 pounds, we recommend shipping UPS Freight on a pallet. This minimizes the risk of damage during shipping.
Much like cost, there is no set time frame for a spindle repair, because every repair is different. At the customer’s request, our technical support specialists will be able to provide estimated repair times on a case by case. If you require emergency repair, please let us know so we can discuss options to expedite the process.
Our trained spindle experts are available to help solve your production challenges.Contact Us Today!