Warranties for PDS Spindles

Precision Drive Systems Warranty Conditions

Precision Drive Systems guarantees the quality of its new spindles 12 months from the date of shipment. 6 months from date of shipment for reconditioned spindles.
This warranty includes all mechanical and electrical components.
The warranty is limited to defects of manufacturing and is not extended to the parts exposed to normal wear.
Goods found clearly defective should be returned freight pre-paid with prior Return Material Authorization (RMA) number. Transport and forwarding charges will be at customer expense.
Damages and defects resulting from incorrect electrical connections, misuse, improper maintenance, out of balance tooling, incorrect warm-up procedure, and untimely communications reporting defects are excluded from our warranty negating any and all of our obligations.
Failure to fulfill agreed payment conditions shall result in the termination of warranty provisions.
During this warranty period we will do our best to quickly resolve reported defects by repairing or replacing parts required. The cost of any reported defects not covered under warranty will be the customer’s responsibility.
In the event of a warranty spindle repair, please call the service department @ 704-922-1206 to receive a Return Material Authorization number (RMA#).

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Warranty

Precision Drive System Repair Procedure

All shipping charges to and from, warranty and non-warranty claims are at customer expense. Send freight pre-paid to: Precision Drive Systems, 4367 Dallas Cherryville Hwy, Bessemer City, NC 28016
Emergency repair service must be confirmed with us prior to shipping to PDS.
Contact the PDS Repair Department for details: phone 704-922-1206
Evaluation fee of $350 is waived if the spindle or saw arbor is repaired or replaced.
Up to $1000 evaluation charge for metalworking and stone and marble spindle repair quotes that are not approved. If repair quote is not approved, the spindle will be returned unassembled. This evaluation fee is normally waived upon customer approval for the repair. Please contact customer service for more details.
In the event of a warranty spindle repair, please call the service department @ 704-922-1206 to receive a Return Material Authorization number (RMA#).
Goods found clearly defective should be returned freight pre-paid with prior Return Material Authorization (RMA) number. Transport and forwarding charges will be at customer expense.
Upon customer request, our factory trained in Europe technicians will disassemble and inspect spindle to determine the exact parts and provide a detailed quotation of repair within 24 hrs. from time of receipt.
Upon customer approval of quotation, we will ship repaired spindle within 3-4 business days.
Add an additional 4 days if repair requires a complete re-winding of the stator.
Repairs are completed on site at Precision Drive Systems. Final assembly, balance and run-in are completed in our clean room.
Spindles and saw arbors that are cost prohibitive to repair become PDS property if customer does
not authorize return within 30 days.