FAQs

To start the spindle repair process, first, submit a repair form here.  After submitting the form, print a copy of it and place it in the box with your spindle. We will contact you after your spindle has been received, disassembled and evaluated.

Yes, we accept all major credit cards.

PDS provides a twelve-month warranty on all repair work and a one-year warranty on all new spindles. Our industry-leading, 24-month PrecisionCare warranty is available with the addition of a Spindle Health Monitoring System.

Once your spindle has been disassembled and evaluated, our technical experts will assess the cost of repairs, as well as the cost of a replacement spindle, and will recommend which would be most cost-effective.

There is no set price for spindle repairs.  Because PDS only repairs parts of the spindle that are damaged, the cost of repair cannot be determined until the spindle has been disassembled and evaluated by our technicians.

For spindles under 75 pounds, we recommend UPS ground.  For spindles greater than 75 pounds, we recommend shipping UPS Freight on a pallet. This minimizes the risk of damage during shipping.

Much like cost, there is no set time frame for a spindle repair, because every repair is different.  At the customer’s request, our technical support specialists will be able to provide estimated repair times on a case by case.  If you require emergency repair, please let us know so we can discuss options to expedite the process.