Frequently Asked Questions
Spindles are technical in nature and it is best to call and talk to a PDS spindle technician for answers to your application, wiring and configuration questions. Some questions are asked more frequently than others. This section provides many of the more common questions. If there is any confusion or uncertainty, our applications and service group can answer your technical questions. Call PDS at 704-922-1206 or, if you prefer, email us at firstname.lastname@example.org. Please have your spindle model number and spindle serial number available when contacting us.
How Do I Send In a Repair?
To start the spindle repair process, first submit a repair form here. After submitting the form, print a copy of it and place it in the box with your spindle. We will contact you after your spindle has been received, disassembled and evaluated.
Do You Take Credit Cards?
Yes, we accept all major credit cards.
What Kind of Warranty Do You Provide?
PDS provides a twelve-month warranty on all repair work and a one-year warranty on all new spindles.
Is My Spindle Worth Repairing?
Once your spindle has been disassembled and evaluated, our technical experts will assess the cost of repairs, as well as the cost of a replacement spindle, and will recommend to which would be most cost-effective.
How Much Will It Cost To Repair My Spindle?
There is no set price for spindle repairs. Because PDS only repairs parts of the spindle that are damaged, the cost of repair cannot be determined until the spindle has been disassembled and evaluated by our technicians.
What Is The Best Way To Ship My Spindle?
For spindles under 75 pounds, we recommend UPS ground. For spindles greater than 75 pounds, we recommend shipping UPS Freight on a pallet. This minimizes the risk of damage during shipping.
How Long Will My Repair Take?
Much like cost, there is no set time frame for a spindle repair, because every repair is different. At the customer’s request, our technical support specialists will be able to provide estimated repair times on a case by case. If you require emergency repair, please let us know so we can discuss options to expedite the process.
How Can I Save Money on My Spindle Repair?
Local customers from NC, SC, KY, VA, WV, GA, TN and AL can save both time and shipping costs, while receiving professional spindle repair service, by delivering their spindles directly to our North Carolina plant for repair with our Local Drop Off Service.
1. PDS USA
4367 Dallas Cherryville Highway
Bessemer City, NC
Phone: +1 704-922-1206
Fax: +1 704-922-1217
Sales Fax: +1 704-922-9745
Repair Fax: +1 704-922-1547
2. PDS Europe
Tichelbrink 68 Löhne
Phone: +49 (0) 57 31 / 74 48 89-0
Fax: +49 (0) 57 31 / 74 48 89-20
Question About Products?
Our trained spindle experts are standing by to help you choose the products that best fit your needs.
Throughout the COVID-19 pandemic, PDS will continue business as usual for repair, service, and consultative sales help. We are fortunate that our work stations are 6’ apart, maintaining safe distance for our employees. As an everyday practice, we keep our workspace 95% cleaner than most manufacturing environments. Let us know how we can help you.